Company Profile
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$133.47 B Tech NOW
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United States

Company Profile and Overview: ServiceNow

ServiceNow is a leading software company that provides cloud-based solutions for enterprise operations management and automation. The company’s platform includes a variety of tools and applications designed to streamline and optimize a wide range of business processes and operations. With a focus on workplace and IT service management, ServiceNow has become a key player in the digital transformation of businesses across various industries.


ServiceNow was founded in 2003 by Fred Luddy, who was joined by other key players in the software industry to develop a platform that could revolutionize the way businesses manage their operations. The company’s initial focus was on providing IT service management solutions, but its offerings quickly expanded to encompass a broader range of enterprise operations.

The company’s growth has been fueled by a strong commitment to innovation and customer satisfaction, leading to the development of a comprehensive suite of applications and tools that address various aspects of enterprise operations management. ServiceNow has continued to evolve its platform over the years, staying ahead of industry trends and technological advancements.

In 2012, the company went public and began trading on the New York Stock Exchange under the ticker symbol “NOW.” This marked a significant milestone for ServiceNow, cementing its position as a major player in the software industry and providing the resources needed to further expand its offerings and reach.


Fred Luddy is the founder of ServiceNow and is widely recognized as a pioneer in the field of enterprise operations management. With a background in software development, Luddy spearheaded the creation of the ServiceNow platform and has been instrumental in shaping the company’s vision and direction. His leadership and innovation have been key factors in the success of ServiceNow, and he continues to play an active role in guiding the company forward.

In addition to Luddy, other key figures in the software industry were also involved in the founding of ServiceNow. Their collective expertise and vision laid the groundwork for the company’s success, and their contributions continue to influence its growth and development.


ServiceNow is headquartered in Santa Clara, California, in the heart of Silicon Valley. This location places the company at the center of the technology industry and provides access to a wealth of talent, resources, and collaboration opportunities. The company’s headquarters serve as a hub for innovation and development, housing key teams responsible for shaping the future of enterprise operations management.

The Santa Clara headquarters also serves as a base for ServiceNow’s global operations, with additional offices and facilities located around the world. This global presence allows the company to reach and serve a diverse range of customers and markets, while also tapping into the expertise and perspectives of professionals from various regions and cultural backgrounds.

In conclusion, ServiceNow has established itself as a leading provider of cloud-based solutions for enterprise operations management and automation. With a foundation built on innovation, customer satisfaction, and a commitment to excellence, the company continues to shape the future of business operations and drive digital transformation across various industries. Fred Luddy and other key figures in the software industry have played pivotal roles in shaping the company’s vision and growth, while its headquarters in Santa Clara, California, serve as a central hub for innovation and global operations.

As ServiceNow continues to expand its offerings and reach, it remains dedicated to delivering cutting-edge solutions that empower businesses to thrive in an increasingly digital and competitive landscape.

Company Profile: ServiceNow


ServiceNow is an American company that specializes in cloud-based software solutions for various business operations. The company’s primary focus is on providing IT service management, as well as automating various business processes, such as customer service, HR, and security operations. ServiceNow’s platform allows organizations to streamline their operations, improve efficiency, and enhance customer satisfaction.


ServiceNow offers a wide range of products designed to address the needs of modern businesses. The company’s flagship product is its IT Service Management (ITSM) platform, which helps organizations to manage their IT services, assets, and infrastructure more effectively. In addition to ITSM, ServiceNow also provides solutions for IT Operations Management, HR Service Delivery, Customer Service Management, and Security Operations.

One of the key strengths of ServiceNow’s products is their ability to integrate with other systems and applications, providing a single platform for managing various business processes. This integration capability enables organizations to automate workflows, improve collaboration, and deliver better experiences for both employees and customers.

Relevance in the Field

ServiceNow is a highly relevant player in the field of enterprise software and cloud-based solutions. The company’s products cater to the growing demand for digital transformation and automation in businesses of all sizes. With the increasing complexity of IT environments and the need to deliver seamless customer experiences, organizations are turning to platforms like ServiceNow to modernize their operations and improve efficiency.

The company has established itself as a leader in IT service management and is continuously expanding its product offerings to address other critical business functions. ServiceNow’s relevance in the field is further enhanced by its commitment to innovation, as evidenced by its regular product updates and advancements in areas such as artificial intelligence and machine learning.


ServiceNow’s success can be attributed to its focus on delivering value to its customers through its user-friendly and scalable platform. The company has built a strong reputation for its ability to help organizations improve their operational performance, reduce costs, and drive innovation. ServiceNow’s customer-centric approach and commitment to excellence have positioned it as a trusted partner for businesses looking to transform their operations.

As businesses continue to embrace digital transformation and seek ways to streamline their operations, ServiceNow is well-placed to capitalize on the growing demand for its products and services. The company’s strategic partnerships, global presence, and dedication to driving customer success are key factors that will contribute to its continued growth and relevance in the field.

Company Details

Name ServiceNow
Founded 2003
# of Employees Approximately 12,000
Sector Enterprise Software
Main Products IT Service Management, IT Operations Management, HR Service Delivery, Customer Service Management, Security Operations
Revenue Approximately $4.5 billion (2020)
Headquarters Santa Clara, California, USA
Countries Operations in over 40 countries worldwide
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